badworkplace

Posts Tagged ‘Bad Workplace’

, , ,

Did “Sick” Work Environment Cause Missouri Job Shooting?

In bad management, disgruntled worker, WORK - Bad Workplaces, WORK - Workplace Violence on 01/11/2010 at 9:33 pm

There’s still no definitive answer as to why Timothy G. Hendron arrived at ABB Inc. in St. Louis on Thursday, Jan 7, armed with hundreds of bullets and an assault rifle, two handguns and a shotgun. He popped off more than 100 rounds at about 6:30 a.m. CT at the Swiss-owned St. Louis transformer manufacturing company, killing at least three coworkers and injuring five others before shooting himself.

Clearly, there are numerous things that can push an employee toward an act of violence. Although individuals cannot be absolved from blame for violence, in some cases it is the organization itself that is “sick” enough to trigger workplace violence. In a “normal environment” individuals may express their stress or vent their negative feelings in a more-or-less acceptable manner.  But in a “sick environment,” especially if the organization does not acknowledge and change its climate, the hostility continues to build. Eventually, the Violence Volcano can be expected to erupt in the form of more extreme violent behavior, such as death or other irreparable damage.

There is a possibility that this is what happened at ABB Inc. Reportedly, Hendron and a few other ABB employees had been dissatisfied with actions regarding the company’s retirement plan. They had filed a lawsuit in 2006 against administrators of the company’s retirement plan. We don’t yet know the feedback, if any, that may have been given to the plaintiffs or the expected outcome of that case. Hendron may have thought, for example, that it was a losing battle and thus decided to take the case into his own hands.

In The Violence Volcano (Van Fleet and Van Fleet, 2010) we discuss the symptoms of a “sick” internal environment and how to minimize the impact of these negative organizational influences and manage their occurrence and consequences.
http://people.cti.asu.edu/vanfleet/books/1index.html

 

, , , , , ,

Health and Work Safety: Food Safety and the Food Supply

In 1, disgruntled worker, food safety, terrorism, WORK - Bad Workplaces, WORK - Harassment, WORK - Safety, WORK - Workplace Violence on 12/28/2009 at 11:35 pm

So we forgot that terrorists were still looming large until the little Nigerian hopped aboard the big jet plane to Detroit just a half hour before it lifted off. Let us use this Christmas Day event as a reminder that we are vulnerable in other venues as well. The food industry, for example. Whether it involves international political extremists or just your everyday disgruntled worker who “has had it” with his boss, a coworker, or the company.

If you work in the food industry – or if you buy food at someone’s workplace – workplace violence could suddenly and unexpectedly take on a whole new meaning for you.

The Centers for Disease Control and Prevention estimates 76 million food-borne illness cases occur “naturally” or “non-intentionally” in the United States every year.

This amounts to one in four Americans becoming ill after eating foods contaminated with pathogens such as E. Coli O157: H7, Salmonella, Hepatitis A, Campylobacter, Shigella, Norovirus and Listeria.

Every year about 325,000 people are hospitalized with a diagnosis of food poisoning, and 5,000 die.

How easy would it be, then, for a disgruntled worker or customer to intentionally contaminate our food supply?

Is it any wonder that our Government and the food industry are concerned that terrorists might also target our food supply?

Are you concerned? Should you be?

,

SEXUAL HARASSMENT: MANLY FUN?

In WORK - Bad Workplaces, WORK - Harassment on 10/11/2009 at 9:54 pm

Whether it is the result of a personality or cultural clash, harassment is unacceptable; and a company that wishes to avoid litigation must make an effort to stop the problem. This woman needs to go back to HR and request that they hold a training session that deals with the problem of defining harassment:

Case: Male coworkers sometimes leave rather  explicit pictures (sometimes with phone numbers on them) on the desk of an attractive female who maintains that she does nothing to attract attention to herself.  Her supervisor and HR say they cannot do anything about it since they do not know who is leaving the pictures.  Some coworkers apparently consider it her fault; others say that she “just can’t take a joke.” What can she do?

Those who harass need to understand that what constitutes harassment is defined by the recipients; and both the harassers and the recipients need to understand that everyone’s work world is larger than anyone’s private world, thus requiring that all workers adjust to some degree, just as we do in our homes, our churches, schools, etc. However, when harassment is directed toward a particular individual, as in this case, the only one who needs to change is the harasser, who needs to cease his activity.

Regardless of whether the perpetrator thinks it’s fun or that the female “asks for it,” this behavior is totally unacceptable.  We suggest confronting the entire office (do we know that the guilty one is a male?) in a low-key manner, straightforward, non-whining manner. Explain in one or two sentences that, while it’s no doubt funny to someone, it really does upset you and that you are pleading with them to stop.  In other words, put them on notice that YOU are defining this behavior as harassment.

Depending on your personality, you could ask a few females and males to tell you any behaviors that you should perhaps change.  That feedback would be good information for future reference, allowing you to correct an innocent habit that less astute persons might misinterpret again. Don’t ask, though, if you are the type who gets defensive when told the truth.

###

, ,

Was Annie Le’s killer a BULLY unchecked?

In WORK - Bad Workplaces, WORK - Workplace Violence on 10/11/2009 at 9:27 pm

Bullying at work is a grown-up version of schoolyard bullying, and far too often it is ignored until the bully’s behavior crosses the line into violent behavior.  Bullies are coworkers who use ridicule, make overt or covert threats, or exert authority that the organization has not given them. At the Yale U. Lab Raymond Clark allegedly tried to give orders to others regarding footwear (not a responsibility delegated to him) and cleaning cages (his job, which he had no authority to assign to others). 

Bullies are insecure individuals who have unresolved personal problems of one kind or another. They intimidate others as a means of getting their way or to compensate for their feeling of low self-esteem. They do not feel capable of winning others over to their side by stating their positions or by competing intellectually.  In other words, they pick on and threaten others to “act out” their own feelings of worthlessness.  For that reason, they often attack the most vulnerable—the coworker who is least likely to fight back—to demonstrate their power and their worth.

Bullies also attack the most competent—the ones against whom they fear they cannot compete successfully on the basis of workplace performance. Their objective may be to get the over-achiever to slow down or quit so that he or she is no longer a threat.  Or bullying may simply be the way that individual has learned to handle his or her jealousy of another’s competence or popularity.  In this case, the negative behavior probably is the bully’s way of showing that, while an individual may be successful or popular, he or she is less powerful and more vulnerable than the bully is.

Finally, there are individuals who are so mentally unfit that they simply enjoy humiliating, embarrassing, or degrading their coworkers. Even at the risk of alienating other coworkers, they savor the moments of control over the targeted person’s sense of well-being.

Whatever the reasons or motivations, bullying behavior does not just cease if ignored.  It can advance to more serious acts, including murder.

###

, , ,

Annie Le’s Workplace Murder – Why?

In WORK - Bad Workplaces, WORK - Workplace Violence on 09/21/2009 at 12:12 am

Annie Le’s murder is an act of workplace violence because it happened in the workplace; it may also have resulted from a workplace disagreement.  But why did Clark allegedly commit this hideous crime?

Often it’s difficult to differentiate between causes that stem from work factors and those that come from personal and environmental factors. Personal life and work life are symbiotically related. So operating in an environment characterized by change, innovation, uncertainty, and stress, a worker’s behavior may stem from that general environment as well as the company’s internal environment.

To a large extent, we have been transformed into a violent society by shortcomings in our general environment. Consider some of the sociocultural environment influences that make violence more acceptable and workers more vulnerable.

Violence is “forgiven” or left unchecked by an inefficient judicial system supported by large legal fees, rationalized, glamorized in our entertainment industry, practiced through computer and video games, provoked by the failure of the world’s greatest economic system to provide enough good jobs, and worsened by stresses brought on by our economy. We all become desensitized to some degree, but emotionally fragile persons can become totally desensitized, legitimizing their actions on the basis of others’ violent acts.

Other sociological reasons include the detachment from family, church, and community so that those institutions are no longer there to pull them through in times of trouble.  And, of course, we can’t overlook the increased presence of, and access to, both alcohol and legal and illegal drugs.

###

, ,

Health and Safety at Work: Should You Be Concerned?

In WORK - Bad Workplaces, WORK - Safety on 09/20/2009 at 11:51 pm

Is your job a safe place to work? Do you know? Should we be analyzing our jobs to see whether they are safe?

There was a time when citizens could feel safe at work unless they were employed in a high-risk job like law enforcement, fire service, the military, or maybe construction.

There was a time when mothers and fathers taught their children that they would be safe if they went to work or school and “stayed out of trouble.”

Today, you may have a responsible, high-paying, accident-free job in a high-class company located in a high-rent district and still be unsafe.

The only machine you operate may be a computer; yet you could still face debilitating illness from your job.  You may make a business trip to another company location and encounter a terrorist’s bomb.

Unfortunately, all jobs are not safe, so everyone should be concerned about safe jobs. About 8% of all private sector employees will suffer lost time during any given year due to injuries or illness. Over a million American workers each year suffer disabling injuries.

Shouting “everyone is going to die,” a fired Fort Lauderdale maintenance employee walked into a meeting of his former co-workers, chased them around the office, and methodically shot them — killing five and injuring another.

A female teacher was left dead and a second critically wounded after an expelled student at a South Carolina high school returned to the school building and starting shooting.  He then turned the gun on himself and committed suicide.

After re-organization, downsizing, or restructuring, employees are expected to assume more duties and work longer hours with no change in their pay.  Mandatory overtime is required by many employers, placing a burden on employees but particularly those with families with small children.  Higher levels of stress often lead to workplace violence.

Such incidents have become all too common in organizational life.  As a result, many people have become interested in learning more about job safety and, in particular, which jobs seem to present the lowest risk to people holding those jobs.

Think about it.  How may YOU be able to make your company or your child’s school a safer place to work?

, , , ,

Did Raymond Clark Resent Annie Le?

In WORK - Bad Workplaces, WORK - Workplace Violence on 09/20/2009 at 11:46 pm

Throughout our history workers have vocalized or otherwise expressed their anger at being stuck in boring, unchallenging, or underpaid jobs.  Now these stressed workers have a larger problem:  keeping any job. As women began to gain ground in society and in the workplace, more men attacked women because that secondary anchor for women was a challenge to male authority and potency.

Diversification and stratification of the workforce are two environmental changes that affect employee relationships both inside and outside the organization.  Some males simply are not accustomed to relating to women as coworkers, supervisors, or subordinates in the workplace. Some are quick to resent women who show great confidence and don’t appear as submissive as the male prefers.

Some workers are emotionally affected when they find themselves working in close proximity to any workers from other cultures, races, sex, sexual preference, or age. They may be uncomfortable with their relationship with coworkers, their coworkers’ personalities, work patterns, communication styles, etc.  In such cases the worker may elect to act out his displeasure either by attacking the employee directly or indirectly.  Such workers are more likely to feel threatened when they already harbor negative attitudes toward coworkers who differ from them.

In addition, employees who are “stuck” in low-level jobs may resent workers whom they see as moving up in the company or moving on to better jobs. Le seemed to be a young woman on her way up; Clark seemed to be in what appears to be a dead-end job with no status.  Many of us have difficulty believing that we could be the cause of jealousy, especially to such a degree that the jealous person would harm us.

People experience stress when they face anxiety or frustration from aspects of their work that they cannot control. They may not be able to fully utilize their skills and knowledge or receive the respect or recognition they expect for their accomplishments.  Employees may become frustrated from overly repetitive work or from unclear or conflicting job responsibilities that lead to confusion and frustration.  Some work processes separate people and create feelings of isolation, which may in turn cause stress for some workers.

The point of all of this information is to help us identify coworkers whose stress and anger are building toward a violent eruption, like a volcano.

, , ,

HARASSMENT TO GET REVENGE

In WORK - Bad Workplaces, WORK - Harassment on 09/20/2009 at 11:42 pm

Some individuals never seem to discard  their childhood playground antics, regardless of how high they rise in the workplace.

CASE: An employee is  experiencing retaliatory harassment after speaking (confidentially, she thought) with her supervisor and that person’s supervisor about the difficulty in concentrating with all the extraneous noise in a room of cubicles — workers talking and laughing, radios playing, loud telephone conversations, etc., in addition to the normal office noise such as file cabinets being opened and closed, normal conversations and telephone voices, etc.   A memo was sent to everyone, pointing out that the area sometimes gets very noisy and that all should work together to create a better working environment.  The person who “complained” is now the big-E, as in Enemy.  She experiences dirty looks, talking behind her back, bumping her, ‘accidentally’ messing up her papers, and other things. Also, some workers now seem to be intentionally noisier—slamming books on tables, banging file cabinet drawers shut, bumped carts into walls, etc.

You can surely sympathize with this worker if you have ever complained or reported to a supervisor in confidence, only to find later that the entire office knows about your conversation and the subsequent action, which now makes you Enemy #1 and the subject of ostracism.  The supervisor is probably as surprised as the worker to find that the positive memo would cause a problem for the worker who requested help.  Such an ugly reaction is frequently caused by one individual who functions as a “leader” in agitating others – often by circulating incorrect information. This same “leader” may sabotage other persons and projects without suffering any personal blame.

Does the worker in this case dare go back to her supervisor and explain that the situation has worsened? Can we assume that her coworkers received accurate information about what she said in that “confidential” meeting? Should she try talking with some or all the coworkers to be sure that her complaint has been fairly represented by the boss?

Should she try to pretend that the intentional noise is not bothering her, so they don’t get the “sick joy” of thinking that they are “pushing her buttons”?  Should she just smile at the worst offenders and hope that most offenders will cease to annoy her if she stays quit and friendly?

What has worked for you or someone you know in a similar circumstance?  Let us  hear from you.